At Compacttechno, owned and operated by (Company Name), we are committed to offering a transparent, reliable, and fair shopping experience for all users purchasing laptops, gadgets, and accessories. 

For the purpose of this Grievance Policy, “we,” “our,” and “us” refer to (Company Name), while “you,” “your,” and “user” refer to customers using our platform. Our aim is to handle complaints promptly and professionally, in full compliance with applicable laws and regulations. 

What Counts as a Grievance 

A grievance refers to any complaint, concern, or dissatisfaction related to products or services purchased through our platform. This includes: 

• Product Issues: Concerns related to defective products or product quality 
• Delivery Issues: Delayed, incorrect, or unsuccessful deliveries 
• Payment Issues: Transaction failures or payment-related concerns 
• Return or Refund Issues: Issues related to returns, refunds, or exchanges 
• Customer Support Experience: Dissatisfaction with support assistance received 
• Policy Clarifications: Requests for clarification regarding company policies 

How to Submit a Grievance 

To register a grievance, users must follow these steps: 

• Visit the “Help Centre” or “Contact Us” section on our website or application 
• Select the category that best matches your concern 
• Provide your Order ID, detailed description of the issue, and attach any supporting documents or images 
• Submit the request for review by our support team 

Once submitted, your grievance will be reviewed and an appropriate response will be provided. 

Escalation to Grievance Officer 

If your issue remains unresolved or you are not satisfied with the response: 

• You may escalate the matter to the designated Grievance Officer 
• All escalated complaints are handled in accordance with the Information Technology Act, 2000, and applicable regulations 
• The Grievance Officer reviews each case in a fair and unbiased manner 
• The Grievance Officer can be contacted at (mention email) 

Grievance Resolution Process 

• Acknowledgement: A confirmation email acknowledging receipt of your grievance will be sent within 48 hours 
• Tracking Reference: A unique reference ID will be provided to track your complaint status 
• Resolution Timeline: Grievances are typically resolved within 7 working days or within the legally applicable timeframe 
• Status Updates: Regular updates will be shared via your registered contact details 

When a Grievance is Closed 

A grievance will be considered closed under the following conditions: 

• A satisfactory resolution has been provided by the support team or Grievance Officer 
• No response is received from the user within a reasonable time after resolution has been communicated 
• A final decision has been made in accordance with company policies and legal requirements 

Contact Information 

For any queries, support requests, or to raise a grievance, you may contact us at: (mention email) 

We remain fully committed to addressing your concerns in a timely, fair, and transparent manner.